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We will confirm to you once a booking has been made in your name. The confirmation will include the start date and time, the departure date and time, and the costs of the booking. We will also advise you if there are any other costs that may be incurred over and above the booking costs.
If due to unforeseen circumstances Active at Altitude has to cancel your booking, we will refund any deposit in full and will assist to make arrangements for alternative accommodation to be found.
If you cancel your booking, the following cancellation fees will apply:
Cancellation more than 90 days prior to rental date - no fee
Cancellation less than 90 days and greater than 60 days prior to rental date - fee is a minimum of 50% of rental charge.
Cancellation within 60 days of rental date -fee is 100% of rental charge.
Guests who enter into a booking agree to acceptance of these conditions. Note that there may be a service charge for cancellation if original payment was made by debit or credit card. These charges may vary depending on the card provider. We will advise you of the amount of this charge if it applies.
These booking conditions were last updated on December 6 2009.
You can e-mail us by selecting the contact link